Coordinator, Triage and Planning

• Join a fun dynamic team providing administration, coordination, and support
• Develop and implement effective workflow management
• Permanent position, Wellington

By joining us, you will be part of a team where meaningful work, collaboration and innovation come together to help keep New Zealand’s skies safe and secure.

At the Civil Aviation Authority of New Zealand, we are constantly evolving to meet the demands of a changing environment and the aviation industry.

Recent legislative changes, along with an organisational realignment, have opened exciting new opportunities across the organisation. These changes are part of a broader effort to better position our teams for the future by enabling us to be more collaborative, efficient and effective in everything we do.

As we step confidently into our role as a modern regulator, we are embracing intelligence-led, risk-based approaches that help us make a real difference for our people and the communities we serve – with a strong value-for-money ethos. We’re also committed to enabling aviation participants to support economic growth in New Zealand's aviation sector.

About the role

We are seeking a detail-oriented and proactive individual to join our team as a Coordinator Triage and Planning. In this role, you will play a crucial part in optimising workflow efficiency and ensuring timely resolution of issues in a fast-paced environment. 

Your primary responsibility will be to coordinate and prioritise tasks effectively to meet operational objectives and maintain high standards of service delivery.

The salary band for the Coordinator Triage and Planning starts at $72,593 to a maximum of $100,788.  Starting salaries are to be based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

What You’ll Bring

We are keen to hear from people with strong communication skills, the ability to juggle multiple tasks at once and bring a positive can-do attitude.

To be successful in this role you will.

• Have the ability to self-manage with the flexibility to handle change and re-prioritise work.
• Possess excellent interpersonal skills and enjoy working in a diverse team environment.
• Demonstrate strong computer literacy with an understanding of document management.
• Have a great customer service ethos, responding to others in a timely manner.
• Enjoy working in a continuous improvement environment.

About Us

Our Values – Professionalism, Respect, Integrity, Transparency, and Collaboration – represent the standards of behaviour we uphold and guide how we work at CAA. We embrace diversity and are committed to providing an inclusive environment where our people feel respected, safe, and valued for their unique contributions. We recognise that our people drive our success. 

Apply directly by completing the online application form and submit your CV and Cover Letter. Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.

We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there is any support, we can provide to ensure the recruitment process is fully accessible to you.

For more information on the role please view the position description or contact the Recruitment team at recruitment@caa.govt.nz

Applications close: Thursday 26 June 2025.