Business Analyst, Kapua

At the Civil Aviation Authority, we don’t just keep New Zealand’s skies safe and secure, we help shape the future of aviation.

• Drive digital improvements across a complex organisation
• Influence decisions through insight, analysis and collaboration
• Join a team delivering meaningful change for New Zealand

About the Role

As a Business Analyst within our Digital Analysis and Architecture team, you will play a key role in supporting and enhancing Kapua, the Civil Aviation Authority's aviation regulatory management platform (EMPIC). Working closely with business stakeholders, subject matter experts, vendors, and technical teams, you will help ensure Kapua continues to meet organisational needs through ongoing enhancements, software upgrades, process improvements, and optimisation initiatives.

You will analyse business requirements, assess opportunities for improvement, support upgrade planning and delivery, and help translate operational needs into practical system solutions. This is a 12-month fixed-term opportunity supporting a significant programme of platform enhancement and continuous improvement.

Key Responsibilities

• Analyse business processes and identify opportunities for improvement.
• Facilitate workshops and discussions to understand business needs.
• Gather, document, and manage business requirements for change initiatives.
• Assess the impact of software upgrades, configuration changes, and new functionality on business processes and operations.
• Develop process maps, models, and other business analysis artefacts.
• Assess options and undertake feasibility analysis to support decision making.
• Prepare and contribute to business cases and recommendations.
• Conduct cost-benefit, impact, and risk assessments.
• Collaborate with stakeholders to design practical and effective solutions.
• Translate complex information into clear and actionable insights.
• Support the successful delivery of digital and business improvement initiatives.

The salary band for this role is $98,689 - $120,941. Starting salaries are based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

For more information on the role please view the position description.

What You'll Bring

You'll be an experienced business analyst who enjoys solving problems, improving ways of working, and working closely with stakeholders to achieve positive outcomes. You'll combine strong analytical capability with excellent communication skills and the ability to build trusted relationships across a diverse organisation.

To succeed in this role you'll demonstrate:

• Experience analysing business processes and identifying improvement opportunities.
• Strong requirements gathering, documentation, and business analysis skills.
• The ability to facilitate workshops and engage diverse stakeholder groups.
• Experience developing business cases, options analyses, and recommendations.
• Strong analytical and problem-solving capability.
• Excellent written communication skills and the ability to produce clear documentation.
• The ability to build productive working relationships across all levels of an organisation.
• Confidence working with both technical and non-technical stakeholders.
• Sound judgement and the ability to balance competing priorities.
• Relevant business analysis experience, with formal qualifications or certifications viewed favourably.

About Us

The Civil Aviation Authority (CAA) is New Zealand’s aviation safety and security regulator. We play a critical role in protecting the travelling public, supporting the aviation sector, and strengthening New Zealand’s international reputation.

Our vision is simple and powerful: A safe and secure aviation system – so people are safe, and feel safe when they fly.

Our values - Professionalism, Respect, Integrity, Transparency, and Collaboration - guide everything we do. We’re committed to fostering a diverse, inclusive, and supportive environment where everyone feels respected, safe, and valued. Our people are central to our success.

Why Join Us?

• Matching KiwiSaver contributions up to 4%
• Vision assistance
• Flu vaccinations
• Employee Assistance Programme

Ready to Apply?

If you're motivated by improving business performance, delivering meaningful change, and helping shape the future direction of digital services, this is an opportunity to make a real impact in an organisation with an important public purpose.

Apply directly by completing the online application form and submitting your CV and cover letter. Your cover letter will be a key part of our assessment process, so please highlight how your experience aligns with the requirements of this role.

We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Please let us know if there is any support we can provide to ensure the recruitment process is fully accessible to you.

If you have any questions about the role or application process, contact the Recruitment team at recruitment@caa.govt.nz.

Applications close: 5 November 2026

Please be aware that we may start shortlisting as applications come in. We encourage early applications, as the advertisement may close sooner than stated.