Business Analyst, Digital

Help Shape Digital Change Across Aviation! – Join Us as a Business Analyst

Location: Wellington – Asteron Centre

Type: Full-Time, Permanent

Salary: $98,689 – $120,941 per annum

Benefits: 4% KiwiSaver, health insurance, vision assistance + more

By joining us, you will be part of a team where meaningful work, collaboration and innovation come together to help keep New Zealand’s skies safe and secure.

At the Civil Aviation Authority of New Zealand, we are constantly evolving to meet the demands of a changing environment and the aviation industry.

Recent legislative changes, along with an organisational realignment, have opened exciting new opportunities across the organisation. These changes are part of a broader effort to better position our teams for the future by enabling us to be more collaborative, efficient and effective in everything we do.

As we step confidently into our role as a modern regulator, we are embracing intelligence-led, risk-based approaches that help us make a real difference for our people and the communities we serve – with a strong value-for-money ethos. We’re also committed to enabling aviation participants to support economic growth in New Zealand's aviation sector.

About the role

As a Business Analyst, Digital at the Civil Aviation Authority (CAA), you will play a key role in shaping and supporting digital change initiatives across the organisation. You’ll work collaboratively with subject matter experts, business and system owners, and the wider Digital team to analyse business processes, identify challenges and opportunities, and support the delivery of effective, user-focused solutions.

This role is responsible for eliciting and defining business requirements, designing process improvements, and assessing the feasibility and value of proposed changes. You’ll use data models, process maps, and user experience insights to inform decision-making and ensure new solutions meet business needs. You will also lead or support the development of business cases, providing robust analysis of costs, benefits, potential risks, and impacts to guide investment in digital initiatives.

The starting salary for the Business Analyst, Digital within Corporate Services group is between $98,689 and maximum of $120,941.  Starting salaries are to be based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

What You’ll Bring

Success in this role requires strong analytical thinking, excellent stakeholder engagement, and a commitment to delivering practical, efficient, and forward-looking digital solutions that support CAA’s mission.

To be considered you will need:

• Strong analytical skills to assess business processes and identify continuous improvement opportunities.
• The ability to be proficient in business analysis methods to define requirements and model processes.
• Strong skills in building effective relationships and engaging with a wide range of stakeholders.
• Experience developing business cases with cost-benefit, risk, and impact analysis.
• The ability to translate business needs into clear, actionable digital requirements.
• To be a confident facilitator with excellent communication and plain language writing skills.

Why Join Us?

Our values — Professionalism, Respect, Integrity, Transparency, and Collaboration — guide everything we do. We’re committed to diversity, inclusion, and creating a workplace where everyone feels safe, valued, and empowered to contribute.

Ready to Apply?

Apply directly by completing the online application form and submit your CV and Cover Letter. Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.

We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there is any support we can provide to ensure the recruitment process is fully accessible to you.

For more information on the role please view the position description or contact the Recruitment team at recruitment@caa.govt.nz

Applications close: Wednesday 6th August 2025.