Advisor, Resolutions

At the Civil Aviation Authority, we don’t just keep New Zealand’s skies safe and secure, we help shape the future of aviation. 

About the Role

We are looking for an Advisor, Resolutions to join the Resolutions team within our Assurance and Governance Group. This role is perfect for someone who is motivated by public sector integrity, enjoys complexity, and brings exceptional judgement, communication, and relationship skills.

You will be part of a small, supportive team that plays a crucial role in how the public and key stakeholders interact with the Authority. Your work helps strengthen trust, improve operational systems, and uphold the highest standards of public service

The salary band starts at $83,600 - $102,302. Starting salaries will be based on the knowledge, skills, and experience the successful candidate brings to the role, as well as internal relativities.

Key Responsibilities

As Advisor, Resolutions, you will:

• Triage, coordinate, and advise on complaints and information requests.
• Draft high‑quality, timely responses for Official Information Act requests, Privacy Act matters, and ministerial correspondence.
• Support the Senior Advisor in improving systems, processes, and best‑practice approaches.
• Provide guidance to internal teams on complaints management and information handling.
• Analyse trends and identify opportunities to strengthen our organisational practices.
• Work closely with teams across CAA, including Legal, Governance, Communications and Quality.
• Handle sensitive matters with professionalism, discretion, and sound judgement.

This is a role where every day is different — and every decision matters.

About You

We’re looking for someone with:

• Strong working knowledge and practical experience applying the Official Information Act 1982 and Privacy Act 2020.
• Experience in complaints management or resolution functions within a large or complex public sector environment.
• Excellent understanding of public sector processes, machinery of government, and political context.
• A high level of judgement, discretion and the ability to navigate sensitive or complex issues.
• Exceptional written and verbal communication skills — you can craft clear, respectful, and accurate responses under time pressure.
• Strong relationship‑building skills and the ability to work collaboratively with a wide range of stakeholders.
• The ability to self‑manage, prioritise effectively, and meet legislative timeframes.
• A mindset for continuous improvement, with the ability to analyse systems and recommend enhancements.

About us

At the Civil Aviation Authority, we don’t just keep New Zealand’s skies safe and secure, we help shape the future of aviation.

As the industry evolves, so do we, through innovative technology, new ways of working, and a team of people who are passionate about what they do. We are building a forward-thinking, modern CAA and are looking for people who want their work to matter, thrive on challenge, value collaboration, and want to make a positive impact every day.

If you’re ready to grow your career while helping keep one of New Zealand’s most vital sectors safe and secure, this is your opportunity.

How to apply:  

Apply online with your CV and a tailored cover letter that tells us why you're a great fit. Your cover letter is an important part of our process-so don’t hold back. 

We’re happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help. 

For more information on the role please view the position description or contact the Recruitment team at recruitment@caa.govt.nz 

Applications close: Monday 6 April 2026