Analyst, Digital Support

About the role

As an Analyst, Digital Support, you’ll provide end‑to‑end digital and ICT support across CAA’s technology environments. This is a varied, frontline role where no two days are the same.

You’ll be providing L1 and L2 support across hardware, software, infrastructure, applications, networks, information management, cybersecurity, and aviation security screening equipment.

This is a highly visible, practical role with a strong in‑person support focus, including daily workplace walk‑arounds to proactively identify and resolve issues before they impact colleagues. You’ll also support staff remotely and work closely with vendors and service providers.

The role is based at Queenstown airport and may involve regular travel, including overnight stays, to support CAA operations nationwide. Participation in an after‑hours on‑call roster is required.

Key Responsibilities:

• Serve as the primary contact for digital and ICT support, providing first and second line troubleshooting across hardware, software and applications, and escalating issues as needed
• Monitor, maintain and support digital equipment, infrastructure, networks and services across all CAA locations, including on‑site support when required
• Contribute to cybersecurity, information and records management activities, including proactive monitoring, incident response and compliance support
• Maintain asset registers, support low‑risk change activities, and assist with routine infrastructure and network configuration and maintenance
• Develop and maintain support documentation and incident reports, and liaise with internal teams, vendors and service providers to ensure effective service delivery

The salary band for this role is $83,600 - $102,302. Starting salaries are based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

For more information on the role please view the position description

What You’ll Bring

This role would suit someone who has:

• Experience in a technical digital or ICT support role and hold relevant ICT certification
• Solid knowledge of modern hardware and software environments, including cloud and Microsoft 365
• An understanding of customer service best practice and a genuine desire to help others
• Strong written and verbal communication skills and the ability to explain technical issues clearly
• Good analytical skills and attention to detail
• The ability to work confidently in changing environments and across multiple locations (full and clean drivers licence essential)
• A willingness to participate in an on-call support roster

About us

The Civil Aviation Authority (CAA) is New Zealand’s aviation safety and security regulator. We play a critical role in protecting the travelling public, supporting the aviation sector, and strengthening New Zealand’s international reputation.

Our vision is simple and powerful: A safe and secure aviation system – so people are safe, and feel safe when they fly.

Our values: Professionalism, Respect, Integrity, Transparency, and Collaboration guide everything we do. We’re committed to diversity, inclusion, and creating a workplace where everyone feels safe, valued, and empowered to contribute.

Why Join Us?

• 5 weeks annual leave, with an additional 2 days after five years of continuous service
• Sick leave entitlements from day 1 and Ten days Domestic leave annually
• Matching KiwiSaver contributions up to 4%
• Vision assistance
• Flu Vaccinations
• Employee Assistance Programme

Ready to Apply?

If you’re passionate about technology, thrive in a hands‑on support environment, and enjoy helping people solve problems, we’d love to hear from you.

Apply directly by completing the online application form and submitting your CV and cover letter. (Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the skills required for this role).

We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Please let us know if there is any support we can provide to ensure the recruitment process is fully accessible to you.

If you have any questions about the role or application process, please contact the Recruitment team at recruitment@caa.govt.nz

Applications close: 15 May 2026

Please be aware that we may start shortlisting as applications come in. We encourage early applications, as the advertisement may close sooner than stated.