Analyst, Digital Support

• Deliver digital support across systems, hardware, software, and cybersecurity, both remotely and on-site.
• Enjoy great benefits including 4% KiwiSaver + discounted life, health & income insurance.
• Queenstown Airport | Full-Time, Permanent | Salary range: $83,600 – 102,302.

By joining us, you will be part of a team where meaningful work, collaboration and innovation come together to help keep New Zealand’s skies safe and secure.

At the Civil Aviation Authority of New Zealand, we are constantly evolving to meet the demands of a changing environment and the aviation industry.

Recent legislative changes, along with an organisational realignment, have opened exciting new opportunities across the organisation. These changes are part of a broader effort to better position our teams for the future by enabling us to be more collaborative, efficient and effective in everything we do.

As we step confidently into our role as a modern regulator, we are embracing intelligence-led, risk-based approaches that help us make a real difference for our people and the communities we serve – with a strong value-for-money ethos. We’re also committed to enabling aviation participants to support economic growth in New Zealand's aviation sector.

About the role

The Analyst, Digital Support plays a critical role in ensuring the smooth operation of all digital and technology services across CAA locations by delivering comprehensive Tier 0 to Tier 2 support. This encompasses a wide range of services, including desktop support, infrastructure, applications, networks, databases, security screening systems, cybersecurity, information management, and help desk functions such as call handling, chat, ticket resolution, and mailbox management.

A key aspect of this position is providing a proactive on-site presence, including daily walk-throughs to assess system performance and offer real-time support to colleagues.

This is a permanent position based in Queenstown. The salary range starts at $83,600 to 102,302pa plus additional benefits listed here. Remuneration will be based on the knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader Authority for the same or similar roles.

What You’ll Bring

You’re passionate about technology and delivering excellent customer service with strong communication skills. With a few years’ experience and solid knowledge of Microsoft operating systems and applications.

Your key strengths:

• Proven ability to act as the initial point of contact for IT support, resolving a variety of technical issues with confidence and efficiency.
• Foundational understanding of digital environments, including infrastructure, networks, and applications, with experience supporting diagnostics and issue resolution.
• Strong interpersonal and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
• Awareness of cybersecurity principles and a proactive approach to maintaining system integrity and information security.
• Willingness to travel overnight at least twice a month to Invercargill and Dunedin will be required (costs covered).
• On-call support is part of the role, 1 week in 10.
• Full clean New Zealand Drivers Licence essential.

About Us

Our Values – Professionalism, Respect, Integrity, Transparency, and Collaboration – represent the standards of behaviour we uphold and guide how we work at the Authority. We embrace diversity and are committed to providing an inclusive environment where our people feel respected, safe, and valued for their unique contributions. We recognise that our people drive our success. 

Apply directly by completing the online application form and submit your CV and Cover Letter. Note: your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key skills required for this role.

We want to ensure accessibility needs are well supported, so the recruitment process is fair and equitable for all. Therefore, please let us know if there is any support, we can provide to ensure the recruitment process is fully accessible to you.

For more information on the role please view the position description or contact the Recruitment team at recruitment@caa.govt.nz

Applications close: Wednesday 2nd July 2025.