IT Support Analyst

If you get your energy from interacting with people, trouble shooting and making people’s day, then this could be a great start to the new year.

• Auckland Airport location.
• Varied broad people focused role.
• Salary $83,600 - $102,302 p/a

Our opportunity

This is a broad and varied role so a great chance to build your skill set and develop in the technology space.  Essentially you will provide Level 1 and Level 2 support across desktop support, infrastructure, applications, networks, databases, security screening systems, frontline cybersecurity, information management, and ServiceDesk functions such as call handling, chat, ticket resolution, and mailbox management.

Beyond resolving technical issues, you’ll be building trusted relationships and wowing us with your communication, empathy, and proactive support. You’ll be connecting with people on-site through daily walk-throughs to assess system performance, identify opportunities to improve user experience, and offer real-time assistance to colleagues.

You will pride yourself on the smooth operation of all digital and technology services across CAA locations, supporting people and enabling them to do their best work.

The salary band for the Analyst, Digital Support starts at $83,600 to $102,302. Starting salaries are to be based on knowledge, skills and experience the successful candidate brings to the role, as well as internal relativities.

About US

At the Civil Aviation Authority, we don't just keep New Zealand's skies safe and secure, we help shape the future of aviation.

As the industry evolves, so do we, through innovative technology, new ways of working, and a team of people who are passionate about what they do.

Now's the time to get on board. We're building a forward-thinking, modern CAA, and we need people who want their work to matter. People who thrive on challenges, value collaboration, and want to make a positive impact every day.

If you're ready to grow your career while helping keep one of New Zealand's most vital sectors safe and secure, this is your opportunity.

What you'll bring to the team

Whilst this role is technical, first and foremost it’s about the way you work with people and the confidence you bring to deliver great customer service.  Your passion for delivering an outstanding service will help you through those tricky times when things go wrong….and they will!

If you have a few years' experience in a face-to-face role with solid knowledge of the Microsoft operating systems and applications, that would be perfect.

Your key strengths:

• Strong interpersonal and communication skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
• Experience in a role where you are responsible for managing your own workload.
• Proven ability (or ability to learn) with in person IT support, resolving a variety of technical issues with confidence and efficiency.
• Foundational understanding of technical environments, that might include networks and applications, with experience supporting diagnostics and issue resolution.
• Ability to be able to be participate On-call support from time to time.

Oh, and a full clean New Zealand Drivers Licence essential.

Why Join Us?

At CAA, you'll be part of a purpose-driven organisation where your work has real impact. This is more than a job it's a chance to shape the future of aviation in Aotearoa. We foster a safe, inclusive, and collaborative environment that values diverse perspectives and forward-thinking ideas. You'll also benefit from:

• A people-first culture that prioritises wellbeing.
• Exposure to a dynamic public sector environment, providing unique insight and national-level experience.
• Enjoy five weeks' annual leave, generous sick leave, employer KiwiSaver contributions up to 4%, parental leave support, discounted health and life insurance, wellbeing initiatives, vision assistance, and a strong focus on diversity and inclusion.
• Being part of a supportive team that values innovation, continuous learning, and making a real difference.
• We live our values of professionalism, integrity, transparency, respect, and collaboration every day creating an environment where people feel supported, valued, and inspired to make a difference.

How to Apply?

Apply online with your CV and cover letter outlining your experience that best demonstrates your success with face-to-face relationships.

We are currently experiencing high volumes of applications and reserve the right to close our role early, so please don’t delay your application.   

We're happy to support any accessibility needs throughout the recruitment process. Just let us know how we can help.

For more information on the role please view the position description or contact the Recruitment team at recruitment@caa.govt.nz.

Please apply via our Careers site. We are unable to consider email applications.

We encourage early applications, as we may close the advert ahead of the closing date if we receive a high number of applicants.

Applications close: Wednesday 17th December 2025.